BOSS Solutions

BOSS Solutions

4.5 / 5 52 reviews

Who Uses This Software?

BOSS customers include both private and public sector organizations, suited for companies with 50+ employees looking to maximize Service Desk and IT Asset Management operations.

Average Ratings

52 reviews
  • 4.5 / 5
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 4.5 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • BOSS Solutions
  • Founded 1997

About This Software

BOSS Solutions software is available for both On Premise and SaaS environments. BOSS provides capabilities that address requirements for Help Desk/Service Desk, Asset Management and Tracking, and other Service Management applications. Powered by its ITIL based solutions, BOSS has gained significant knowledge in implementing ITSM best practices and helped customers to improve overall efficiency and user satisfaction. Major features and capabilities include, Automatic Discovery, Incident Managemen

  • Activity Tracking
  • Alerts / Escalation
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trails
  • Automated Routing
  • Availability Management
  • Barcoding / RFID
  • Billing & Invoicing
  • Change Management
  • Check-in / Check-out
  • Community Forums
  • Compliance Management
  • Configuration Management
  • Contract / SLA Management
  • Contract Management
  • Cost Tracking
  • Customer Database
  • Customer Engagement Center
  • Dashboard
  • Depreciation Management
  • Depreciation Tracking
  • Disposal Tracking
  • Document Management
  • Escalation Management
  • Historical Audit
  • IT Asset Management
  • IT Service Desk
  • IT Service Management
  • Inbox / Queue Management
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Knowledge Base
  • Knowledge Management
  • Known Issue Management
  • License Management
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Multiple Brands / Products
  • Problem Management
  • Procurement Management
  • Project Management
  • QR Codes
  • Recurring Issues
  • Release Management
  • Requisition Management
  • Reservations
  • Rich Text Editor
  • Scheduling
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Reporting
  • Surveys & Feedback
  • Task Management
  • Ticket Management

BOSS Solutions Latest Reviews

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BOSS Solutions has been our partner for 10 years

4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been partnering with BOSS Solutions since 2007 when they introduced DiagWin. It's been one of the most successful decisions we've made. Our positive experiences have encouraged us to extend this application into other county departments, and we've never regretted that decision. BOSS Solutions has offered their knowledge and experience to discuss options and to guide us on how to use their applications most effectively.

Pros: Superior customer service along with a solid, well-supported application

Cons: They need to improve their communication of new features and functions.

Automatically translated. Show original review

BOSS Support Central

5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We began evaluating service desk solutions early in 2015. We reviewed options that were both on-premise and cloud-based, systems designed for large organizations and small ones, web-based vs. Windows, different levels of automation and reporting, and much more. In the end, BOSS Solutions was the clear winner for us. As we progressed with our testing, their development team worked very closely with our staff to further customize the product for us and our unique needs. Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price. We have been using Support Central for almost 1 year and are very pleased. I can highly recommend them as a top-notch service desk solution provider.

Pros: Very flexible. Easy to use interface. Scalable. BOSS worked with us to customize it for our needs.

Cons: We had to create a few reports on our own, but that will be true with any system.