Who Uses This Software?

event organizers, promoters, venues, production companies

Average Ratings

82 reviews
  • 5 / 5
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 5 / 5
  • 5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Purplepass
  • https://www.purplepass.com
  • Founded 1998

About This Software

Full scale cloud-based ticketing platform for online presale, marketing, printed tickets and wristbands, social media, and an array of equipment options for selling at the door and scanning tickets. Whether you manage a performing arts center, organize massive festivals, host small events, or you are putting on a fundraiser, you will have everything you need for an easy and successful event through Purplepass

  • Artist Management
  • Attendee Management
  • Attendee Segmentation
  • Badge Management
  • Badge Printing
  • Barcode / Ticket Scanning
  • Box Office Management
  • CRM
  • Catering Management
  • Client / Customer Management
  • Concessions Management
  • Conferences / Seminars
  • Confirmation / Reminders
  • Contract Management
  • Conventions
  • Credential Management
  • Customer Database
  • Data Import / Export
  • Data Synchronization
  • Discount / Coupon Management
  • Email Marketing
  • Event Calendar
  • Event Management
  • Exhibit / Vendor Management
  • Fundraising Management
  • General Admission
  • Guest List Management
  • Guest List Search
  • Kiosk Ticketing
  • Lead Capture
  • Lead Retrieval
  • Marketing Management
  • Meetings
  • Mobile Ticketing
  • Multi-Event
  • Online Payments
  • Online Registration
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • QR Codes
  • Registration Management
  • Reporting & Statistics
  • Reserved Seating
  • Room Block Management
  • Season Tickets
  • Social Promotion
  • Space / Room Setup
  • Speaker Management
  • Sponsorship Management
  • Staff Scheduling
  • Surveys & Feedback
  • Ticket Brokering
  • Ticketing
  • Trade Shows
  • Transportation Management
  • Travel Management
  • VIP & Discount Tickets
  • Vendor Management
  • Volunteer Management
  • Wait List Management
  • Website Management
  • Weddings / Parties

Purplepass Ticketing Latest Reviews

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My experience with PP compared to Ticketmaster has been hands-down more efficient and user-friendly!

5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer Support with key account leaders for constant back and forth. Easy and accessible use of reporting. User-friendly for both the user-facing and back end. Customization of our unique product (exhibitor ticket vs. public facing ticket). Show day support. A sense of urgency for the smallest to largest issues.

Cons: Not enough suggestions for the future based on their experiences with your product or in the event industry as a whole. I would like to see more comp or case studies provided in order to make your our experiences better. Not able to customize the 'selling widget'. Not able to capture day-of geographic data information quickly though POS, currently no data collected besides redemption during day-of.

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the best, most consistent customer service and responsiveness of any business I've ever dealt with

5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am co-founder of an event-related business launching in Feb 2017. We put on events across North America, with 40+ events planned for our launch, and growing. My business partner had been using Purplepass for years. Her opinion was that Purplepass offered the best dependability and customer service of any ticketing solution, and should be the first choice for our new venture. I had suggested possibly handling ticketing ourselves, but we ultimately decided against it. My experience over the past months fully supports that this decision was correct. For our new business, we had the need for powerful features, including a complex integration of Purplepass' API with our web platform. Purplepass worked with us over several weeks to help integrate their API with our custom application. They were extremely responsive and helpful throughout this process. In fact, Purplepass even modified their API to add features we needed! Whenever I had a technical question or request, I would receive a highly competent, helpful, and friendly response in very short time frames. When we needed it, we could easily phone and talk to someone highly knowledgeable from Purplepass. It's so rare in this age of customer service outsourcing to consistently receive such high quality support. Not only that, but their product is truly excellent, and I have confidence in it. Their platform has very powerful features, and is lightning fast to use - in fact I can't think of another site that feels snappier from a user perspective. The reporting and statistics features on their website are deep and helpful. They support ticketing across all our North American jurisdictions. They have a great interface that allows easily generating widgets that can be quickly embedded on our website to sell tickets for our various events. And they seem to add new features all the time. It gives me incredible piece of mind to know that, should we encounter any time-sensitive issues with ticketing during our events, this level of support will be available for us and our customers. Not needing to provide our own in-house support for ticketing is a huge benefit that should not be discounted. I strongly recommend giving serious consideration to Purplepass as your ticketing solution.