Call Center Software

Use Capterra.vn in Vietnam to find the best Call Center Software for your business.

Learn Why Capterra is Free

Zendesk

Zendesk

by Zendesk

(730 reviews)

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products for customer support, help center and live chat are easy to use and implement and help companies to innovate and scale. More than 80,000 companies such as Uber Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk

Five9 Call Center Software

Five9 Call Center Software

by Five9

(215 reviews)

Let Five9 Call Center Software increase your agents effectiveness on the phone, web, chat, email, mobile or social so they can sell more and provide better customer service. Give your agents more time with live prospects. Route your customers to the right agent and pop your customers information directly on your agents screen. Analyze and report on your call centers performance in real-time. Our customer support is available for you 24/7/365. See why 2000+ customers trust Five9. Learn more about Five9 Call Center Software

NICE inContact Call Center Software

NICE inContact Call Center Software

by NICE inContact

(59 reviews)

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the worlds No. 1 cloud customer experience platform, NICE inContact CXone. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. Learn more about NICE inContact Call Center Software

Genesys PureCloud

Genesys PureCloud

by Genesys

(18 reviews)

PureCloud is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures youll exceed customer expectations today and tomorrow. PureCloud is simply powerful and powerfully simple. Learn more about Genesys PureCloud

PhoneBurner

PhoneBurner

by PhoneBurner

(57 reviews)

PhoneBurner is for OUTBOUND CALL CENTERS. Increase Your Outbound Sales In 15-Minutes Guaranteed! We're so confident you'll increase outbound sales using our power dialer, you can use our full product for FREE without a credit card! Here's why we're confident: 1) Dial leads 4X faster 2) No-pause dialing for fewer hang-ups 3) Instantly leave voicemails & emails 4) 15 minute setup - use any computer & phone 5) #1 feature set and ease of use! Learn more about PhoneBurner

RingCentral Contact Center

RingCentral Contact Center

by RingCentral

(293 reviews)

RingCentral CallCenter is an omnichannel solution that lets customers choose their preferred method of communicating with your company, including voice, chat, social media, SMS, email, and more. Intelligent IVR and self-service optionstightly integrated with smart routing functionalityhelp customers connect more quickly to the agent who can best handle their needs. Industry-leading tools help you optimize staff scheduling, improve call-center efficiencies, survey customers, and more. Learn more about RingCentral Contact Center

Nextiva Call Center

Nextiva Call Center

by Nextiva

(83 reviews)

Nextiva provides cloud-based communication and collaboration solutions designed to simplify the way businesses communicate. Nextiva serves more than 150,000 businesses in the US from its headquarters in Scottsdale, Arizona. See why everyone is switching to Nextiva! | Improve deployment speed | Utilize a flexible staffing structure | Experience dramatic cost savings | Manage your communications from anywhere | Amazing Service | Learn more about Nextiva Call Center

Salesforce

Salesforce

by Salesforce Service Cloud

(5346 reviews)

With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. Learn more about Salesforce

Aspect Via

Aspect Via

by Aspect Software

(8 reviews)

Aspect Via customer engagement platform is the only solution that goes beyond the call center to unify the entire enterprise around the customer by eliminating barriers that divide departments and fragment work flows. As a SaaS offering tailor made for the cloud, Aspect Via offers native omni-channel Interaction Management (IM), Workforce Optimization (WFO) and Self-Service capabilities combined with a common user interface (UI) and shared, real-time and historical reporting. Learn more about Aspect Via

CallCenterNOW

CallCenterNOW

by ChaseData

(104 reviews)

ChaseData's cloud based Call Center Solution offers leading edge technology and value for call centers with 5 or more agents. Superior performance, customer service, and user friendly interfaces make ChaseData the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third party applications. Contact us today to request a free demo. Learn more about CallCenterNOW

ProcedureFlow

ProcedureFlow

by ProcedureFlow

(23 reviews)

With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small hyperlinked flowcharts to represent complex expert knowledge and once employees can see inside the heads of your experts, use the flows to reduce training and mentoring by 50-90%. Learn more about ProcedureFlow

VanillaSoft

VanillaSoft

by VanillaSoft

(15 reviews)

Increase your outbound calling productivity with VanillaSoft. VanillaSoft is the easy-to-use, cloud-based solution for telemarketing, appointment setting, and insides sales. The VanillaSoft feature set ensures that every minute counts: Progressive Dialing, Next-Best-Lead Routing, On-Board Scripting, Automated E-mailing, Real Time Lead Distribution, Live Dashboard and Call Recording for training. It's perfect for team-based selling, prospecting, appointment setting and telefundraising. Learn more about VanillaSoft

Dixa

Dixa

by Dixa

(5 reviews)

Dixa is a cloud-based, multichannel customer service platform built for simplicity and ease of use. Deliver personal service in real-time across voice, email & chat in an all-in-one interface designed for customer facing teams and companies. Get real-time performance on wall displays with our TV module, queue calls, set up advanced routing and much more. Go take the tour on our website, try for yourself or schedule a demo. Learn more about Dixa

Zoho Desk

Zoho Desk

by Zoho Desk

(1280 reviews)

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Learn more about Zoho Desk

Parrot Cloud Call Center

Parrot Cloud Call Center

by Electronic Voice Services

(21 reviews)

EVS7 offers a complete modern cloud call center that scales with your business. The Parrot promotes ease-of-use & productivity by dialing up to 5 lines per agent enabling teams to make & receive thousands of calls per day all with just a web browser! The skys the limit as Parrot includes truly unlimited calls & a dedicated Customer Success Manager. EVS7, an industry leader since 1993, boasts one of the most cost effective solutions for all of your call center goals. Watch our video demo now! Learn more about Parrot Cloud Call Center

PIMS Dialer

PIMS Dialer

by Pimsware

(20 reviews)

$125 per user per month unlimited outbound minutes. Enterprise class call center suite hosted predictive outbound, inbound and blended auto dialer. Designed to only deliver live calls to your agents. Answer machines, disconnected number, operator intercepts are handled by the dialer without impacting an agent's productivity. Learn more about PIMS Dialer

XenCALL

XenCALL

by XenCALL

(3 reviews)

XenCALL is an all-in-one VoIP predictive dialer that empowers call centers and telemarketers to close more leads and increase sales across the board. XenCALL sets itself apart with advanced inbound queue strategies, a built-in webphone and a powerful CRM. Based in the cloud with no downloads required and user-friendly, our product is secure and intuitive. XenCALL offers personalized training sessions and a fully in-house support team. Signup for a free demo without any purchase commitments. Learn more about XenCALL

UJET

UJET

by UJET

(3 reviews)

UJET is an enterprise-grade platform that makes it simple for any company to provide intuitive modern-day support. UJET offers a holistic platform for voice and chat channels that customers can reach via an app, website, or IVR. The technology behind UJET replaces all of the convoluted systems, lines, and contact numbers with a stunningly simple SDK to take the frustration out of customer support and in turn provide a sleek, modern smartphone era experience. Learn more about UJET

LiveAgent

LiveAgent

by QualityUnit

(283 reviews)

LiveAgent is the Most reviewed and #1 Rated help desk software for SMB. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. Learn more about LiveAgent

Call Center Software

Call Center Software

by CallTools

(43 reviews)

Unify your inbound calls and outbound dialing on a single platform. Close the gaps between departments with a combined approach to your companys call center software. Simplify the way you manage your call center. From call logs and call recordings to real time reports and live agent monitoring, cloud-based call center software from CallTools.com covers it all. In-house customer support and development teams keep you informed and the software up to date. Learn more about Call Center Software

CrazyCall

CrazyCall

by CrazyCall

(18 reviews)

Cloud Telephony for Call Centers & Sales Professionals that's accessible right within your browser, without any installation or complex billing. All it takes is for you to pick a number and start calling prospects, clients or partners ! It allows you to organize and manage sales, control the quality of their calls, reduce costs, integrate and automate telesales campaigns. CrazyCall is also an easy to use sales enablement platform that increases cold-call ROI and helps with website conversions. Learn more about CrazyCall

LogMeIn Rescue

LogMeIn Rescue

by LogMeIn

(25 reviews)

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Learn more about LogMeIn Rescue

Branch Messenger

Branch Messenger

by Branch Messenger

(334 reviews)

***Click to Chat With a Live Expert*** Branch Messenger enables enterprises to optimize their scheduling at scale and in real-time to improve operational efficiencies. A web dashboard and self-service mobile app streamline schedule creation, distribution and management. Employees are able to view schedules, swap shifts, request time off and set their availability all from within the app. Learn more about Branch Messenger

Oracle Contact Center Anywhere

Oracle Contact Center Anywhere

by Promero

(3 reviews)

Promero call center solutions start from only $59/month-agent. Promero sells and hosts top brands. Oracle Contact Center Anywhere, Aspect Zipwire, Enghouse Interactive CCSP and Five9. Workforce management from Aspect WFO and Pipkins Vantage Point. Speech Analytics from CallMiner. Business Process Automation from RiverStar. CRM integrations with Salesforce, Microsoft Dynamics, Oracle Service Cloud, Siebel CRM, ZohoCRM. Uniquely qualified to provide unbiased recommendations. Learn more about Oracle Contact Center Anywhere

Business VoIP Solutions

Business VoIP Solutions

by ClarityTel

(4 reviews)

ClarityTel provides cost-effective, easy-to-use phone system solutions for businesses of all sizes using advanced VoIP technologies. Our solutions can be customized to meet any organization's communication needs and we back up our services with 24/7 support through our nationwide network of highly-skilled technical experts. We've offered VoIP phone systems since 2003 and we are well-equipped to build a custom solution thats specific to your needs. Learn more about Business VoIP Solutions

Convoso Predictive Dialer

Convoso Predictive Dialer

by Convoso

(8 reviews)

Perfect for 10+ users, you can generate and convert more leads in less time using the automation power of TalkNow and TalkPro. If you're dialing through your leads too quickly then we're the right partner for you. We specialize in getting at least the same results while dialing up to half as many leads which will save you up to 50% on your lead acquisition costs. Start dialing in less than 15 minutes with our risk-free trial of TalkNow, Ask us about TalkPro if you have enterprise-level needs. Learn more about Convoso Predictive Dialer

EducationFolder

EducationFolder

by EducationFolder

(1 review)

A cloud based contact center performance management suite that combines QA, training, coaching, knowledge base and employee engagement. In addition, agent level KPIs can be displayed to the agent. The operational suite automates many of the manual tasks within the contact center. It won the 2015 Innovation award from PACE and is a 2016 CIO Review Magazine Top 20 technologies to watch. "The suite is truly innovative and ground breaking, a must have for every contact center" Learn more about EducationFolder

Bria

Bria

by CounterPath

(3 reviews)

Award-winning softphone client designed to help set-up your call center with your IP-PBX of choice. Call intuitively with a dialpad-centric interface. Auto-answer incoming calls with togglable wait-time. Escalate calls with easy call transfer and call hold functionality. Track patterns in your success with call metrics and call recording. A Salesforce user? Call and track progress within your Salesforce dashboard. Bria - easy IP-telephony set-up and your go-to call control solution. Learn more about Bria

VICIdial

VICIdial

by Vicidial Group

(89 reviews)

Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat. Learn more about VICIdial

FluentStream

FluentStream

by FluentStream Technologies

(21 reviews)

With plans starting at just $20/per user per month, FluentStream provides a fully-featured business communication platform. Unlimted calling to US and Canada and over 110 features. FluentStream offers dynamic cloud-based technology for all businesses and works to bring every single one the best performance. Learn more about FluentStream

SalesExec

SalesExec

by ClickPoint Software

(8 reviews)

Sales teams and call centers close more leads in less time with SalesExec. Setup lead sources and automatically route leads to sales agents using advanced routing to get the best leads to your best salespeople. We prove results by ensuring leads that are not ready to purchase today receive automated email, and direct mail communication. We also allow you to integrate any VoIP phone solution, with no additional add on cost. Our solution is easy to configure and we offer a free trial Learn more about SalesExec

InTheChat

InTheChat

by InTheChat

(1 review)

Online digital engagement command center for large companies wanting to connect with consumers via live chat, SMS texting, social media, email, and messaging (Facebook Messenger, Kik, We Chat, Line). Start with one channel, or add them all! Includes enterprise-level features: secure authentication, performance reports, skills-based routing, and text analytics. Bonus: ITC's chat-to-text ensures the end of abandoned chat sessions by transferring conversations to SMS texting. *Now with chatbots* Learn more about InTheChat

Shelf

Shelf

by Shelf

(35 reviews)

Shelf is an award winning knowledgebase that helps companies save time and avoid costly mistakes. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management expert for best in class search and findability. Unlike other knowledgebase platforms, Shelf enables any type of content to be stored and organized, including; documents, youtube videos, web links and more. Shelf can be setup in minutes. Contact us for a demo and free trial. Learn more about Shelf

eTollFree Predictive Dialer

eTollFree Predictive Dialer

by eTollFree

(4 reviews)

eTollfree Predictive Dialer with Integrated Web-Phone and Call-Center Solutions. Build a Personalized Communication Solution to Fit Your Needs. Learn more about eTollFree Predictive Dialer

Cloud Contact Pro

Cloud Contact Pro

by West Unified Communications

(0 reviews)

Cloud Contact Pro is a revolutionary contact center platform designed to boost productivity, increase connection rates and build customer relationships. You have ability to design diverse call flows for customer acquisition, service, retention and collections, and combine that with insightful reporting and forecasting capabilities so you can deliver great service at a lower cost point. It even offers fully PCI compliant call recording and workforce management solutions. Learn more about Cloud Contact Pro

Zendesk

Zendesk

by Zendesk

(730 reviews)

Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products for customer support, help centre and live chat are easy to use and implement and help companies to innovate and scale. More than 80,000 companies such as Uber Groupon, Box, Airbnb and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

by Zendesk

(730 reviews)

Zendesk builds software for better customer relationships. People interact with businesses everyday across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple platform, enabling you to create more meaningful, personal and productive relationships with customers. More than 81,000 companies trust Zendesk to provide better customer experiences in over 150 countries and 40 different languages

Zendesk

Zendesk

by Zendesk

(730 reviews)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

PhoneCall

PhoneCall

by PhoneCall

(6 reviews)

Predictive dialing helps reduce inactive periods and connects to the next customer seconds after terminating the previous call, removing answering machines and inactive lines. Preview dialing features provide a complete history of past interactions and notes before the call, with configurable preparation time and choice between dialing numbers.

Vonage Business

Vonage Business

by Vonage

(62 reviews)

The cost-effective, business platform offers a plug-and-play service that runs on your high-speed internet. You get 40+ business-critical features, mobile integration, and built-in collaboration tools with Amazon Chime Pro. Activation is easy, no onsite installation is required, and month-to-month contracts are available. And the service is backed by a full team of Vonage Business service and technical professionals.

oneclick

oneclick

by Contact Center Managed Services

(0 reviews)

oneclick is a cloud based Contact Center platform, that allows customers to add contact center applications from its own app store. It is possible to wrap oneclick around any existing contact center applications that you may have, and integrate them into a single unified desktop for your agents and team managers. However it is also possible to turn on other applications in oneclick that are best of breed for Contact Center operations, such as elearning, workforce mgmt, CRM, knowledge base

injixo

injixo

by injixo

(0 reviews)

Cloud based Workforce management for Call Centres. Premium WFM suite for forecasting, scheduling, intraday management and more. Your subscription includes an onboarding package to help you get up to speed quickly. It comes with a set of e-learning courses and training videos that cover everything you need to know from WFM principles and best practices to configuring the ACD connection and setting up forecasting and scheduling. During onboarding, you get a WFM expert assigned that will help and g

CloudAgent

CloudAgent

by Ozonetel Systems

(0 reviews)

Cloud based multi-channel contact center solution serving 1000+ customers across 20 verticals.

Kookoo

Kookoo

by Ozonetel

(0 reviews)

Cloud call center solution including live chat, call management, IVR, real time insight and more.

Aircall

Aircall

by Aircall

(98 reviews)

Aircall helps businesses be more productive on customer support or sales engagement with an easy-to-use and powerful phone system. Pick all the numbers you need to do business. Instantly. In 40 countries. Share these numbers across your teams and decide how to distribute calls Connect all call information and records into your CRM, helpdesk or collaboration software Monitor call activity with powerful analytics.

Upcall

Upcall

by Upcall

(10 reviews)

This is no call center - Upcall is a cost-effective, all-inclusive SaaS outbound calling platform, powered by real people specialized to suit your outsource calling needs. Our smart SaaS platform allows you to begin a call campaign from the comfort of your own desktop and scales and syncs with your lead generation needs and strategy. Upcall's platform and API give you 24/7 access to easy to use tools to manage call campaigns effectively and independently!

PARTH

PARTH

by Aria Telecom Solutions

(7 reviews)

Embedded product with inbuilt IP PBX, ACD, Recording Predictive Dialing, Telephone Recording , 45 Field CRM , 3 Level disposition , Appliance can be used as standalone Telephone Recording System, IVRS, OBD IVRS, Conference Bridge , Police Diall 100, Police Interception Recording , IP PBX. Appliance has all type of trunk connectivity like ISDN PRI , Analog CO, SIP, GSM trunk etc. Inbuilt hard disk for data storage, Can be customize further, SMS, Email, CRM & integration through API

OXON

OXON

by OXON Tech

(3 reviews)

We have created the best yet way to manage ALL your business communication in one place. OXON focus is: #1 Omnichannel Customer Support #2 Sales Teams and Telemarketing #3 Personal Email Marketing #4 Agents Management & Customer Experience Insights OXON is a cloud based contact centre management software, providing enterprise grade communication abilities which enable: web-chat, email, voice calls, SMS, social media support to be operated in a single platform.

Centcom

Centcom

by Call Center Development Services

(2 reviews)

Centcom is a 100% web-enabled Predictive Dialing service that requires no additional hardware--all you need is a standard phone line and a computer with an internet connection. Within minutes of your activation, your call center will have access to all of the features of Predictive Dialing, like Agent Reporting, Campaign Statistics, and more. Call Center Development Services (CCDS) prides itself in offering state-of-the-art telemarketing management resources to call center agencies of all size.

Xperience

Xperience

by Altitude Software

(1 review)

Altitude Xperience is a complete cloud based contact center solution that scales up and down as required by individual business needs. With inbound and outbound multimedia capabilities, it is ready to use, but still customizable to cater to specific business needs. Altitude Xperience gives contact centers greater business agility and the power to provide an excellent customer experience. High availability storage network and 24*7 system maintenance, ensuring that operations are never disrupted.

Talkdesk

Talkdesk

by Talkdesk

(45 reviews)

Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.

Toky

Toky

by Toky

(5 reviews)

Toky is a full-featured cloud telephony solution designed for the small and medium business that allows you to connect your customers from your website, Facebook page or calling to your business line, to a centralized platform where you can handle your voice calls as a team you can also make outbound calls and send SMS for sales and customer support easily at an affordable price. Integrations with CRM and collaboration tools helps you enhance business processes.

Gladly

Gladly

by Gladly

(0 reviews)

Gladly is reinventing customer service by putting people at the heart of its platform, not cases or tickets. Enable agents to be naturally productive by letting them see every conversation across the lifetime of any customer across any channel (voice, email, chat, text or tweet). Real-time insights provide visibility into agent productivity, topics that are trending and key metrics like SLA's and response time. Gladly is backed by top VC firms Greylock and NEA.

CyCC

CyCC

by CyTrack Intelligence Systems

(5 reviews)

Powerful modular multi-channel contact centre suite, add the modules that work for you. Route and manage telephone, email, fax, web chat, web call-back, SMS and business processes.

HappyFox

HappyFox

by HappyFox

(46 reviews)

HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect.

Ameyo

Ameyo

by Ameyo

(16 reviews)

Ameyo is an Omnichannel Customer Engagement software that enables businesses to deliver cross-channel, coherent customer experience journeys. Ameyo's offering also serves customers on Cloud ( Private, Public & Hybrid). Ameyo is proud to be mentioned in the Gartner Magic Quadrant for three consecutive years( 2015-16-17). Ameyo has been serving the Contact Center Infrastructure space for 60+ countries and powers 1600+ Enterprise Contact centers globally.

DialogTech

DialogTech

by DialogTech

(5 reviews)

Marketing automation software with call tracking, virtual receptionist, voice broadcasting, virtual call center, and call recording.

iNexus

iNexus

by NexInteractive

(1 review)

iNexus the Ultimate call center dialer, Triple your Sales! Triple your Contacts! No more inbound drop calls. No more down time. Industry's first 100% failover redundancy. The highest dial ratios 100:1, Same day Free trial. Outbound: predictive, vertical, preview, SMS, Press1, TTS broadcasting up to 8 million dials per-campaign daily, Cell Phone filter, Dynamic ANI. Inbound: IVR, Multi call handling, skill base routing. Agent pop screen SuperScriptor and more!

CloudCall

CloudCall

by CloudCall

(4 reviews)

CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors.

OneSight

OneSight

by Empirix

(0 reviews)

Proactively manage the performance of critical Web applications & infrastructure from a browser-based console.

Noojee

Noojee

by Noojee Contact Solutions

(0 reviews)

High performance inbound and outbound call centre technology that shapes to your business.

Scorebuddy

Scorebuddy

by Sentient

(24 reviews)

Scorebuddy is a cloud Quality Monitoring solution for scoring customer service calls, emails and web chats. Start monitoring staff better and replace your spreadsheets today. Make your work day easier; no worries about reports breaking, everything in one place and there's customizable access for everyone. Scorebuddy saves time, increases accuracy and delivers a strong return on investment. On average our customers gain 8-10 times ROI. It's easy to use, requires no IT guy and no contract either!

CallHub

CallHub

by Gaglers

(18 reviews)

Easy to use outbound call center software with automated dialers to suit your needs. Unlimited agent accounts and pay as you pricing. CallHub is a sophisticated outreach software for the biggest businesses, yet simple enough for your organization. The only solution that smoothly integrates with your CRM. Use predictive dialer, power, preview or manual dialer depending on your requirement. CallHub also provides voice and text broadcasting.

Megacall

Megacall

by Phoenix Solutions

(7 reviews)

No matter the size of your business, calling any contacts from your list using MegaDialer will be completed in only a few minutes

DialMyCalls

DialMyCalls

by OnTimeTelecom

(2 reviews)

DialMyCalls lets you easily send a phone call, text message, and/or email to a group of people instantly. With our web-based system you simply add your contacts, record a message, and send it out! You'll get a complete detailed report showing what happened on every single call or text message. We also offer advanced features like polling, Push To Connect, RSVPing, Push To Record, and a variety of other features. Try us out for free today and see why so many people choose us!

Cingo

Cingo

by Cingo

(0 reviews)

Cingo provides companies with on-the-go customers a mobile-first platform that supports live chat, email, voice, video, screensharing, and comes with free website help button integration and mobile app SDKs. This ensures a pleasant, seamless customer support experience, even if the customer has to transition from their desktop to their mobile device. Best of all, you get every single feature no matter how much you pay, so you can always choose the right way to serve your valued customers.

Clicktools

Clicktools

by Clicktools

(10 reviews)

Clicktools by CallidusCloud is the premium survey software for business. Hundreds of organizations rely on it to improve customer experience by collecting, centralizing, and acting on customer feedback. Start your free trial to take advantage of enterprise-class features including dozens of question types, smart CRM mapping, dynamic text and questions, multi-language, mobile-friendly surveys, reporting, text analysis and translation, and more.

CALLN

CALLN

by Telstra

(10 reviews)

Cloud based VOIP call recording solution with features such as analytics, compliance, and improved employee performance.

LiveVox

LiveVox

by LiveVox

(1 review)

LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated predictive dialer, ACD, IVR, call recording and business analytics suite. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Francisco.

ConVox

ConVox

by Deepija Telecom

(0 reviews)

Solution for blended contact centers that can handle voice, chat, mail, sms, and fax communications. Integrated with CRM systems.

uContact

uContact

by Integra CCS

(15 reviews)

uContact is an All in One contact center solution, perfect for companies for 10 agents or more. Includes ACD, recording, dialers (predictive, progressive and preview), CRM, voice broadcast, quality, call reporting, social networks, spy, coaching, live monitoring, IVR, SMS, web chat with audio and video call and more. With presence in 20 countries globally, uContact helps companies from 10 to more than 1,500 agents to improve their operations, reducing costs, and increasing productivity.

Clarity Connect

Clarity Connect

by Perficient

(5 reviews)

Clarity Connect is a full-featured contact center for Office 365 and native to Skype for Business (formerly Lync). Clarity Connect adds the required intelligence to conversations, regardless of modality, to deliver the best customer experience on the market, including intelligent IVR, skills-based routing, real-time metrics, and historical reports.

FreshOffice

FreshOffice

by FreshOffice

(3 reviews)

FreshOffice offers the best and most affordable business software built on the cloud. Manage your content better with FreshOffice and recognise greater profits. FreshOffice is integrated with features such as Projects, Telephony, Web / Email Integration, Mass Mailing and Analytics - all on a single platform for your convenience. Smart and powerful yet easy to use. Partnered with Microsoft Azure to ensure full scalability and enhanced security. Improve your business with FreshOffice.

RingSky

RingSky

by RingSky

(2 reviews)

Hosted PBX provider that offers unlimited business calling, voicemail, call forwarding, and more. Solution will work from anywhere as long as internet connection is available. Turn any phone into "your" phone with personal code. Further features include Call Monitoring, Click to Call, Voicemail to Email, Remote Transfer, and more.

EmPulse

EmPulse

by Green Workforce Management Solutions

(0 reviews)

Enables call center workforce forecasting, scheduling, real-time adherence, and vacation planning.

Bright Pattern

Bright Pattern

by Bright Pattern

(53 reviews)

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service. Bright Patterns solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Patterns out-of-the-box CRM integrations increase agent productivity with an integrated UI.

Cloud Contact Center

Cloud Contact Center

by IEC

(18 reviews)

Cloud-based Collaboration, Communication, & Customer Contact Center offering robust features & backed by Amazon Web Services (AWS).

QueueMetrics

QueueMetrics

by Loway

(6 reviews)

QueueMetrics is a highly scalable monitoring and reporting suite for Asterisk PBX call-center.

Voice Broadcasting

Voice Broadcasting

by Dynamic Interactive

(5 reviews)

Dynamic Interactive's voice broadcasting service offers a powerful array of features and options for your outbound ivr, press 1 campaign, automatic survey, political message, and much more. Our cloud based software as a service allows you the ability to leverage our extensive dialing infrastructure to get your message out quickly. We work with small to large companies, government agencies, non profit organizations, political candidates and call centers. Contact us today.

Cloud Call Center

Cloud Call Center

by 3CLogic

(43 reviews)

3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives.

Fenero

Fenero

by Fenero

(10 reviews)

We're here to free contact centers from ever paying for software to manage their business. We know our solution works. Proven. We have seen it change how large contact centers work (and save). Reliable. We don't charge for our software - ever. We support ACD, IVR, outbound dialing (manual, preview, predictive), chat, email, and more - and we're crazy enough to give it away for free.

Zingtree

Zingtree

by Zingtree

(8 reviews)

Zingtree makes it easy to create, customize, deploy and analyze interactive decision tree troubleshooters and agent scripts. With Zingtree, customers can more easily self-solve problems, and if a support ticket is generated a full Q&A transcript of the tree session is included. Managers get powerful reports showing common paths through the each tree, success reports, and trouble spots. Integrations with Zendesk, Salesforce, Freshdesk and WordPress are available for free.

Cloud Call Center

Cloud Call Center

by Sip2Dial

(3 reviews)

A call center solution that allows for workforce optimization, mobile marketing, proactive costumer communications, and more.

Platform 3

Platform 3

by TCN

(2 reviews)

The TCN Predictive Dialer is a groundbreaking innovation that is a culmination of research and development began nearly one decade ago. 100% web-based and provided as a Software as a Service, the Predictive Dialer makes affordable for any organization the rich feature set of a $200,000 traditional hardware dialer - for simple pennies per minute.

SYNTHESYS

SYNTHESYS

by Noetica

(1 review)

Noetica develops software products for the call centre and contact centre market across the globe. Our product, Synthesys, is a comprehensive integrated mix of functions, which will deliver continuous improvements in the quality and efficiency of your customer contact activities. Whether you are looking for a dialler, scripting, CRM, ACD, voice recording, integration, multichannel, intelligent campaign management or any other call centre technology, you are in the right place.

Aavaz

Aavaz

by Aavaz

(1 review)

Enable your Tele-Marketing, Tele-Sales and Tele-Support team to function effectively and seamlessly. Whether you need inbound, outbound along with Marketing or CRM integration - Aavaz is the hub that ties your contact center together. Aavaz offers Plivo, Twilio, Google Voice, Skype as VOIP options and also a virtual PBS system that can literally replace the entire office' extensions, IVR, call routing and skill-handling.

Automatic Call Distributor

Automatic Call Distributor

by Kunnect

(0 reviews)

Call queuing solution with skills-routing algorithms that ensure appropriate delivery of incoming calls.

PlayVox

PlayVox

by Arcaris

(0 reviews)

Free collaboration platform for managing, motivating, and training people at call centers.

Connect First

Connect First

by Connect First

(28 reviews)

The core of your business is customer satisfaction. That's why 100% customer satisfaction is at the core of everything we do. We work with 25+ seat companies to optimize their contact centers and achieve 100% customer satisfaction. Were the only solution with 99.999% uptime, less than 2 minute ticket response time from a real person, and unlimited white glove customer service. Unlike other providers where you are just another number, at Connect First our customer experience is our top priority.

XCALLY

XCALLY

by Xenialab

(28 reviews)

Omnichannel solution for Inbound, Outbound and Blended Contact Centers. Asterisk call center software HTML5, with ATI API for integrations, WebRTC, Drag and Drop Asterisk IVR and more. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. Provide the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels. Take advantage of the advanced Contact Management and Cally Square IVR designer.

IpSCAPE

IpSCAPE

by IpSCAPE

(1 review)

ipSCAPE offers software as a service for contact centres of typically less than 100 seats. Our approach allows you to break free from traditional, old world approaches to call centre technology. No upfront capital outlay, no multiple suppliers, no bloated software that's painful to use; just a simple (and clever) pay-as-you-use solution combining voice and software to suit your business model. All you need is a web browser and business grade voice - simple, easy, done.

Intellicon

Intellicon

by Intellicon

(1 review)

Intellicon is an intelligent contact center platform for Omni-Channel, Inbound, Outbound and Blended Call Center requirements. It has valuable set of features and functionalities to make your business easy. Intellicon can be installed on-Premise or on your favorite Cloud platform. We offer Rental and Perpetual licensing models to best match your financial plan. Get in touch to see a live demo or to know more.

VoiceLog

VoiceLog

by BSG

(0 reviews)

Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly.

Humach

Humach

by Humach

(0 reviews)

Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales

VoApps

VoApps

by VoApps

(12 reviews)

VoApps delivers a voice message directly to the consumers voicemail box without calling their phone. VoApps has emerged as the compliant solution to delivering a voicemail to your consumer's mobile phone. The patented DirectDrop Voicemail has changed the economics of call centers by delivering payment notifications, appointment reminders, deadline warnings, and thank you messages. Over 100 million messages have been delivered to mobile users with DirectDrop Voicemail and that number grows daily!

contactSPACE

contactSPACE

by contactSPACE

(4 reviews)

contactSPACE is the next generation, Australian developed cloud contact centre technology, transforming your calls into effective conversations. It includes outbound/ inbound blended voice, email, live chat & SMS in an easy to use and deploy, cost-effective solution. contactSPACE has a phone (webRTC) built in, requiring only an internet connection & a headset to operate. What makes contactSPACE work is a user-friendly interface for users via CallGuides and intuitive tools for admins.

Dialfire

Dialfire

by cloud IT Services

(3 reviews)

Easy-to-use Outbound Call Center Software and predictive dialer from the cloud. Highly reliable and secure. Boosts productivity through customizable forms, multi-step campaigns with automated workflows, blended inbound, real-time personalizable analytics, call monitoring and recording. Integrates with your existing software through REST API. Supports outsourcing to sub-contracted call centers. Ideal for distributed offices. Pay per use. No set-up cost, no agent seat fee.

Callmaker

Callmaker

by Callmaker

(2 reviews)

Callmaker helps you get up to 50% more incoming sales calls. Website visitors really like it, because it allow them get a guaranteed phone connection in 25 seconds with a live person absolutely for free, anywhere in the world. When your client submit a request, Callmaker quickly find available sales rep on mobile or landline phones, than call back and connect them in one line. With Callmaker you can provide high-class service, analyze call traffic sources, and boost sales funnel instantly.

Call Center Dialer

Call Center Dialer

by iTecs Communications

(1 review)

Predictive dialer/Hosted dialer/Call Center Software. Hosted, predictive dialer that can dial 10, 00,000 + Phone numbers daily.

Aceyus

Aceyus

by Aceyus

(0 reviews)

Aceyus Intelligence provides real-time reporting, historical reporting and analytics for enterprise-level contact centers. We integrate data from ACD, IVR, CRM, omnichannel, WFM, social media platforms and other sources to deliver detailed insight into the customer journey. This insight helps businesses understand and manage their customer and agent experiences.

ContactWorld

ContactWorld

by NewVoiceMedia

(52 reviews)

NewVoiceMedia is the leading provider of cloud contact center software for Salesforce, giving sales and service organizations the ability to instantly connect their agents to prospects and customers over the phone, through email, and via social channels. NewVoiceMedia offers ContactWorld, a global cloud communications platform with guaranteed 99.999 percent platform availability.

FocalScope

FocalScope

by FocalScope

(17 reviews)

Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Get a complete overview of your email communication. Collaborate across departments, use comprehensive analysis tools, SLA, IM & standard responses to do more with less effort. No implementation needed.

Know Max

Know Max

by KocharTech

(0 reviews)

An integration of picture & buying guides for connected devices to enable dedicated customer-oriented support. KnowMax brings visual guides for agents & customers to resolve device issues. Knowledge management tool features multi-lingual support, easy navigation, and serves both pre-sale & post-sale scenarios. Awarded with Aegis Graham Bell Award, KnowMax combines specifications, setup & troubleshooting guides for Smartphones, Routers, Dongles, Smart TVs, and more device types.

ContactNow

ContactNow

by 8X8

(83 reviews)

ContactNow is a rich, self-service cloud contact center that provides a flexible, affordable and efficient way to engage with customers with powerful inbound and outbound call features. Get your agents set up and dialing within minutes. Increase your productivity by swapping manual dialing with a predictive and progressive outbound dialer. Maximize your agents productivity with ContactNow's intelligent inbound call routing. Customers can be connected to the right agent every time.

PrimoDialler

PrimoDialler

by Primo Dialler

(41 reviews)

All-in-one Cloud Contact Centre giving you all the features & benefits of an advanced VOIP Dialler system from a British based team. Increase Sales. Create a complete multi channel contact centre, which is simple, fast and flexible. With us your customer service is faster, seamless and complete customised to your requirements. Talk to more people in less time. Grow your profits instantly

Call Commando

Call Commando

by Gravitational Marketing

(0 reviews)

Double your dials, set more appointments & get more sales. Improve the quantity and quality of connections today.

Quvu

Quvu

by Pebbletree

(0 reviews)

Quvu revolutionises how you manage your contact centre with a fully cloud-based solution that enables you to customise your statistics and reporting, allowing you to focus on your core objectives by analysing the stats important to you. Entirely web based and powered through an award-winning VoIP platform, you can oversee your operation from anywhere in the world. Key features include Ofcom Compliance, Real Time Customisable Statistics, Geo Dialling, TPS Compliance and Call Recording.

Ottspott

Ottspott

by Apidaze

(0 reviews)

Ottspott is an app for your Slack channel that acts as a phone extension or call center agent interface.

Cloud Call Center Solution

Cloud Call Center Solution

by UniVoIP

(15 reviews)

Fortified with enterprise-class, resilient architecture to enhance call agent productivity and provide excellent customer service. Equipped with automated interactions, advanced routing algorithms and workforce management tools, our contact center is 100% scalable, allowing the on-demand addition of agents and services based on call volume and seasonal demands.

Nectar Desk

Nectar Desk

by Nectar Desk

(1 review)

Solution for small to mid size businesses to automate call center roles from buying local/toll free phone numbers to setting up IVR.

NetKeeper

NetKeeper

by Multima

(0 reviews)

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.

Contaque

Contaque

by Contaque

(0 reviews)

Blended contact center solution with IVR, ACD, and predictive dialing capabilities.

EvaluAgent

EvaluAgent

by EvaluAgent

(0 reviews)

EvaluAgent is a suite of cloud-based software modules designed to enhance staff performance in multi-channel contact centres

Call Center

Call Center

by Evolve IP

(5 reviews)

Evolve IPs multi-channel contact center provides organizations with a sophisticated, cloud-based service that delivers real business value. Their advanced features provide contact center leaders with real-time control and visibility of their agents along with rich operational insights. Leverage Evolve IPs cloud compliant architecture for enterprise-grade business continuity while enabling customers to interact across any communication channel with agents operating from anywhere.

Harmony

Harmony

by Knoahsoft

(0 reviews)

VoIP-enabled solution with calls and other communication reviews, reporting dashboard and services-oriented framework.

ICTBroadcast

ICTBroadcast

by ICT Innovations

(3 reviews)

An advance unified autodialer software solution featuring voice broadcasting, fax blasting , sms messaging, press 1 campaign, survey campaign, appointment reminder , polling , advance repoting and monitoring, billing , routing, rating , AMD, DNC and custom campaigns using IVR Designer and many other features

rostrvm

rostrvm

by Rostrvm Solutions

(0 reviews)

CTI-enabled call centre applications to enhance traditional telephone systems and to capitalise on the power of Internet Telephony.

Abacus Cloud

Abacus Cloud

by Abacus Group

(1 review)

Hosted PBX, SIP Trunks, Unified Communications, Video-conferencing. Abacus Group implements private, public and hybrid telecommunications clouds. VoIP Readiness Assessments.

Ameyo Emerge

Ameyo Emerge

by Ameyo Emerge

(0 reviews)

Ameyo Emerge is a Cloud based Contact Center platform that helps you integrate seamlessly across channels including Voice, Mobile, Social, Chat, Email and SMS. Our solution provides transformational insights into contact center operations and helps you deliver more personalized experiences. No hardware or coding required. Easy to deploy, Easy to Use and Easy to Manage. It is already helping the next generation disruptive businesses start and scale-up with ease.

Telemation

Telemation

by Database Systems

(0 reviews)

Call center software that includes CTI Software, predictive dialers, IVR and ACD systems.

Virtual Observer

Virtual Observer

by Coordinated Systems

(0 reviews)

Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions.

PracticeCompass

PracticeCompass

by PracticeCompass

(0 reviews)

PracticeCompass is an innovative, cloud-based practice management platform which integrates seamlessly with your existing practice software. Through PracticeCompass your daily administrative and front office reception and patient-facing tasks are guided and monitored to deliver the best patient care. PracticeCompass helps consolidate, streamline, and maximize your workflow efforts with automation to increase productivity and practice profits.

Vodia PBX

Vodia PBX

by Vodia Networks

(0 reviews)

Vodia PBX is a leading-edge IP-PBX software specially developed for VARs, MSPs & SMBs. Advantages of Vodia PBX include: Zero startup costs, Low infrastructure costs, Linear pricing, True Plug & Play, Bring your own SIP devices and trunks, Full white-labeling, All standard and advanced features included for one-price, Voicemail-to-email, Fax-to-email, SMS/MMS integration, Click-to-call, WebRTC phone, TLS, SRTP, ZRTP, Multi-tenant, single server Branded tech support in the USA

ePowerCenter

ePowerCenter

by Astute Solutions

(0 reviews)

Consumer engagement and CRM software that enables companies to deliver exceptional customer experiences. Guide your agents through each consumer interaction with recommended steps that anticipate the consumers next move. Reduce consumer frustration with smart software that ensures your agents collect the right information for each situation. Personalize the consumer journey with unrivaled accuracy based on a single clear view of your consumers and their needs.

Greenlight CRM

Greenlight CRM

by Greenlight Innovation

(13 reviews)

Greenlight CRM is a UK-based call centre solution that solves all your technology needs in one hosted system. Get enterprise inbound and outbound telecoms functionality, including our own unique Ofcom compliant predictive dialler, diary management software for streamlined appointment booking, a complete CRM system that adapts to whatever your business requires, and much, much more. All you need to do is provide your agents with an Internet connected PC, and Greenlight does the rest.

Eureka

Eureka

by CallMiner

(1 review)

Speech analytics and pervasive call center performance management solution for large and small contact centers.

Easycall Cloud

Easycall Cloud

by WatsON

(1 review)

Call center solution with features such as campaign management, predictive dialer, and appointment scheduling.

Newbridge Telecom Solutions

Newbridge Telecom Solutions

by Newbridge Telecom Solutions

(0 reviews)

Contact solutions for inbound, outbound and blended service centers.

Conversational IVR

Conversational IVR

by True Image Interactive

(0 reviews)

Revolutionizing the way people connect with technology using the worlds first HUMAN intelligent virtual assistant and leading-edge artificial intelligence, natural language processing, and speech recognition technology. From healthcare to call centers to retail (and beyond), were harnessing the power of human interaction to increase customer engagement through interactive, 2-way, multi-channel communication and driving unparalleled results across diverse industries and applications.

AuguTech

AuguTech

by AuguTech

(5 reviews)

We offer the most effective cloud based Predictive Dialer Software available. Includes predictive dialing, progressive dialing and preview dialing processes. Award Winning Technology from Augutech can greatly improve both your marketing effectiveness and the overall growth of your business. The automated dialing process allows you to reach more customers faster either through direct contact or voicemail. FREE trials available. Augutech is an industry leading Outbound Call Center Platform.

Ameyo Engage

Ameyo Engage

by Ameyo Engage

(0 reviews)

Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees.

Click2Coach

Click2Coach

by Envision Telephony

(2 reviews)

Envision Click2Coach and Click2Coach Cloud Envision provides award winning solutions that optimize customer experience by turning data from customer interactions into action, making an impact on your business that leads to exceptional customer experiences. Data from all contact center channels can be collected to quickly identify patterns and trends. Envision delivers innovative software solutions, in the cloud or on premise, to optimize your workforce.

AireContact

AireContact

by AireSpring

(1 review)

AireContact is an award-winning, Inbound, Outbound, and Blended cloud contact center solution with next generation features such as omni-channel communications, dynamic scripting, predictive dialer, and social media customer care. Inbound, Outbound calls, emails, chats, social feeds, fax , web call backs - all interactions are streamed into a multimedia blended queue. Available with private managed connection for QoS and exceptional voice quality.

TASKE Contact

TASKE Contact

by TASKE Technology

(0 reviews)

A flexible contact center management solution with real-time ACD monitoring and historical reporting capabilities.

Virtual Call Center Solution

Virtual Call Center Solution

by SolusOne

(0 reviews)

An award winning call center software. Increase your sales, ask for the demo & feel the difference.

Hyperion

Hyperion

by Reksoft

(0 reviews)

Contact center creation platform that supports calls received from a variety of communication channels.

Contact Canvas

Contact Canvas

by AMC Technology

(0 reviews)

Pre-built and certified software product suite that integrates CRM applications with CTI communication platforms.

INTOUCH

INTOUCH

by Topdown Systems

(15 reviews)

INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.

PBXMate

PBXMate

by SoliCall

(1 review)

An innovative field proven software removes ambient noise and private data in call centers before it reaches the customers. The technology is based on real-time correlation of the audio from all agents in the call center. Has the following main features: Remove voices of agents sitting near the primary agent. Make sure private data of customers is not overheard by other customers. Remove shouting of the supervisor/team leader. Cancel any other disturbing office sounds. Use existing hardware.

Infinity

Infinity

by 1Call

(0 reviews)

Hospital Call Center and PC Based PBX Switchboard Software. Additional modules include on call scheduling software, appointment reminder software, web-based directories, physician paging software, IVR and voice messaging and pre-recorded announcements.

Eclipse CMS

Eclipse CMS

by Data Track Technology

(0 reviews)

Call logging solution for tracking incoming and outgoing calls and generating reports that allow to connect call volume with revenue.

Ansapoint

Ansapoint

by Westbay Engineers

(0 reviews)

A forecasting tool that helps call centers predict how many agents they need in order to handle their call volume.

CenterMaster

CenterMaster

by AcuCall

(0 reviews)

CIM solution that includes CRM, IVR, ACD, recording, SMS, email, complete IP/PBX functionality, network, voice and data, and more.

CallFire Cloud Call Center

CallFire Cloud Call Center

by CallFire

(6 reviews)

Put your outbound dialing into overdrive with CallFire's Cloud Call Center. Simply upload your contacts, and in minutes, CallFire's Power Dialer will connect your sales agents to live leads. CallFire can call up to 4 phone lines per agent and will leave answering machine messages. CallFire saves time by weeding out busy signals, bad phone numbers, and handling answering machines. Agents focus on speaking with live customers, leading to 20-30% increases in efficiency over manual dialing.

neXorce

neXorce

by Spectrum Corporation

(2 reviews)

Real Time reporting software for the call center. Spectrums software captures real time and historical data from the ACD and creates reports that can be displayed on wallboards, desktops, dashboards, Web based reports, email and smartphones. Improve agent performance and increase call center awareness with real time reporting for the agents.

InVision Enterprise WFM

InVision Enterprise WFM

by InVision Software

(1 review)

InVision Enterprise WFM is a web-based solution for enterprise-wide workforce management. The application enables businesses to optimize staff scheduling and delivers significant process improvements and substantial reductions in labor costs. InVision Enterprise WFM includes functionality for accurate workload forecasting, effective scheduling and optimization, as well as comprehensive features for intraday schedule management, adherence monitoring, and real-time analysis.

Nixxis Contact Suite

Nixxis Contact Suite

by Nixxis

(1 review)

Manage all channels (voice, mail, chat, sms, fax or social media). Predictive dialer, IVR, recorder, blending & reporting.

Winleads

Winleads

by USAutodialer

(0 reviews)

Make thousands of calls every day and prescreen potential clients for you automatically.

OnviCord

OnviCord

by OnviSource

(0 reviews)

OnviSource's Workforce Optimization (WFO) is a suite of solutions based on the concept of "Capture All, Analyze All, Automate All, Improve All". Our multimedia capture, recording and monitoring generates a goldmine of valuable information and knowledge, analyzed by our multi- and cross-channel analytics in order to produce actionable knowledge that can automatically or manually act to improve customer interactions, agent's performance, compliance management, and back office transactions,

VESTA

VESTA

by Airbus DS Communications

(0 reviews)

Call processing solution that provides queue management, texting, mapping, data management and analytics.

TrackMyLeads

TrackMyLeads

by TrackMyLeads

(0 reviews)

Track calls from TV, radio, direct mail, online ads and other sources. Know how many calls you get from each marketing source, when you need to follow up on new leads, and how many clients you get from each campaign. Track conversion rates by ad campaign, call centre staff. Listen to call recordings for training and quality assurance. Schedule appointments and set follow up reminders so you never miss another lead. Collaborate on client calls and spend more money on ads that bring you business.

ADVANTAGE DIALER

ADVANTAGE DIALER

by Advantage Dialer

(0 reviews)

ADVANTAGE DIALER provides all the features needed to successfully run any campaign.

RingCentral Contact Centre

RingCentral Contact Centre

by RingCentral UK

(293 reviews)

. RingCentral Contact Centre, powered by inContact, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations; and bundled, simplified billing.

Calabrio One Suite

Calabrio One Suite

by Calabrio

(49 reviews)

Calabrio ONE is a unified workforce optimization (WFO) software suite including call recording, quality management, workforce management and voice-of-the-customer (VoC) analytics that transforms the contact center into a customer engagement center and a valuable source of customer insight. Easy to Use, Quick to Install, Simple to Support.

Exelysis Contact Center

Exelysis Contact Center

by Exelysis

(5 reviews)

Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.

SmartAction Speech IVR System

SmartAction Speech IVR System

by SmartAction

(3 reviews)

SmartAction is the only provider of a fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence. Our solution, IVA, is a centralized AI engine that automates customer service across voice, SMS, text, chat, mobile, and social media. We consultatively work with companies to deliver effortless customer service across any of the channels their customers choose. For more information visit www.smartaction.ai.

Anywhere365 for Skype Business

Anywhere365 for Skype Business

by Workstreampeople

(2 reviews)

It's not just a Contact Center for Lync and Skype for Business, it's a flexible, real time Dialogue Management Platform.

InGenius Connector Enterprise

InGenius Connector Enterprise

by InGenius

(1 review)

InGenius is a computer telephony integration (CTI) innovator that enables sales and services organizations to deliver world-class, phone-based, customer experiences by integrating existing telephone systems into leading CRMs. We help contact centers increase agent productivity and provide a 360-degree view of customer call interactions for intelligent analysis and decision-making. Features include screen pop, click-to-dial, automated call logging and enhanced call reports.

Contivio Contact Center

Contivio Contact Center

by Contivio

(1 review)

Contivio.com's cloud-based Contact Center & Telephony software is an all-in-one solution that provides cost savings, improved customer satisfaction, and increased agent productivity. Deployed as a toolbar in a browser, simply plug in a headset and you will be up running with an enterprise level solution using Contivio.coms patent CloudConnect technology to integrate with Any CRM, including NetSuite, Microsoft Dynamics CRM, Salesforce, SugarCRM and Oracle Sales Cloud. Contivio.com is also very c

Softdial Contact Center

Softdial Contact Center

by Sytel

(0 reviews)

Sytel Limited delivers call center software infrastructure for resellers and enterprises worldwide. With unified session management across all media channels (voice, email, SMS, chat, etc), locally or in the cloud, Sytel enables optimum agent utilisation and genuine first call resolution on all customer sessions.

Mekashron Call Center

Mekashron Call Center

by Mekashron

(0 reviews)

Mekashron Call Center transforms your call center and business operations with powerful telemarketing, CRM and billing capabilities that manage all your customer interactions in an integrated, consistent manner that accelerates growth and dramatically increases productivity. Increase call center agent productivity by up to 220%. Connect calls automatically, no wasted time with unanswered calls. Track all your customer interactions in one place and manage telemarketing campaigns.

Jet Call Tracker

Jet Call Tracker

by Jet Interactive

(0 reviews)

An online call analytics tool that proves which marketing channels drive phone calls.

First Contact SaaS

First Contact SaaS

by First Contact SAAS

(0 reviews)

Ideal for organisations wanting to process in or outbound calls using a standardised workflow and without complication. Provides a simple user interface, easy management tools and fantastic reporting. Our customisation options ensure it can fit in with any business process and add real value for agents, supervisors, clients and management alike. Assisted installations and in-house support ensure you get the most benefit from its slick featureset. All for a low monthly cost.

Castel Detect

Castel Detect

by Castel Communications

(0 reviews)

Identifying events of risk and opportunity on LIVE calls is beneficial to every call center business. Castel Detect Speech Analytics provides your agents and management teams insight as to the health of every call while the call is still occurring, helping every customer experience to be the best! Agents receive alerts, scripts, scores and can IM their manager for help right from their screen. Management oversees all LIVE conversations, receive alerts, call scores, reports and more!

Pamela

Pamela

by PamConsult

(0 reviews)

Free, reliable and easy to use Skype audio and video recording software. Features: - Free Skype Call and Video Recording - Skype Chat Recording - Skype Call Scheduler - Record calls automatically - Mono/Stereo recording option - Skype Conference Call manager - Create cool mood messages - Answering Machine - Play sounds during calls - Auto Chat Reply - Birthday Reminders - Email Forwarding - Contact Personalization and more cool features!

Inova Desktop Presenter

Inova Desktop Presenter

by Inova Solutions

(0 reviews)

Inova Desktop Presenter follows user-defined business rules to visually alert people to important changes and adherence issues. Instant notification through color changes, threshold driven messages and screen pops prompts immediate action, while the continuous feed of real-time call center stats guides decisions. This combination of greater responsiveness and better decisions translates to increased productivity.

CXM Recording and Quality Monitoring

Workforce optimization tools for the contact center. Call recording, quality monitoring, and workforce management.

storm

storm

by Content Guru

(0 reviews)

Allows web, SMS, IM, email, web, voice, social media and other channels to interoperate for content centers.

Call Center Designer

Call Center Designer

by Portage Communications

(0 reviews)

Very affordable workforce management software designed for small and medium sized call centers.

Sharpen

Sharpen

by Sharpen

(43 reviews)

Sharpen is a cloud native contact center platform that enables customer experience teams to establish better customer relationships. Eliminate costly on premise hardware, and increase agent efficiency and customer satisfaction at scale. Sharpen boasts a 99.999% SLA for its thousands of customers. Sharpen is committed to building a global community of companies that believe a happy customer is a loyal brand advocate waiting to happen.

Autom8 Enterprise

Autom8 Enterprise

by Autom8 Group UK

(23 reviews)

Automation is no longer the future, it is now. Autom8 Group's core objective is to grow your business. Our solutions and product offerings enable businesses to grow and expand through enhanced productivity, increase in efficiency and reduction in capital outlay. Our cloud based product includes unique features such as CLI localisation, advanced reporting and analytics, multi-level security encryption and the ability to monitor and manage your business from anywhere in the world.

Sideline

Sideline

by Sideline

(14 reviews)

Add a free work number to your smartphone with Sideline. Download the app, choose your number, and you get a 2nd number that works just like your first. Unlike cloud-based or VoIP phone systems, Sideline works with your existing carrier network to provide the same great quality and reliability you get from your regular cell number. This also lets you use the minutes you already pay for (which are probably unlimited). With Sideline, you can finally stop using your personal number for work.

SpitFire

SpitFire

by OPC Marketing

(13 reviews)

What makes SpitFire different than other predictive dialers? SpitFire is a HYBRID dialer using the CLOUD to make the calls while the software & data reside on your network for SECURITY. SpitFire is a ONE-TIME COST compared to Hosted dialers are ongoing monthly pymts. SpitFire offers the best of 2 technologies to create a SECURE and ECONOMICAL solution. SpitFire is developed & supported in-house w/ an "Excellent" rating by our customers.

Snapforce Call Center Software

Snapforce Call Center Software

by SnapForce Technologies

(13 reviews)

Snapforce Call Center Software delivers an out of the box Cloud PBX Phone System & Call Center Suite of features, including voicemail to email, call transfers, call barging, call monitoring, call coaching, call queues, ACD, video conferencing, dial-in conference bridge, toll free number included. Most importantly eliminates manual call logging. Additionally you can couple this with the world class Snapforce CRM to combine them for a seamless one system platform.

bxp software

bxp software

by bxp software

(5 reviews)

bxp contact centre software provides a range of award-winning CRM, Contact Centre Management, eLearning and Quality Assurance tools aimed at maximising efficiency and profitability for UK & Ireland Call Centres.. We tailor-make web-based software for a range of Contact Centres but also blue-chip clients in the areas of BPOs, Leisure & Gaming, Telecoms, Utilities and Financial Services and we will have a relevant and profitable solution for your challenge.

Dialer360

Dialer360

by Dialer360

(5 reviews)

Dialer360 is pioneer in providing Cloud call center software solution. With this technology you can get Predictive dialer with Built in Avatar, CRM and Web Phone, Voice and Sms broadcasting, Hosted Phone system, Voip. it's cost effective, easy to use , less time to understand and perfect solution for Inbound, Outbound and Blended call centers. You can integrate with third party software like Salesforce,, PIpedrive, Zendesk, Vtiger and Zoho, Microsoft Dynamics.

Noble Solution Suite

Noble Solution Suite

by Noble Systems

(5 reviews)

Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Management, and Analytics technologies since 1989. Noble offers inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Tens of thousands of agents worldwide use Nobles premise, cloud, and hybrid platforms to manage millions of customer contacts each day.

PICS

PICS

by Inspired Change Solutions

(4 reviews)

Inspired Change Solutions provides hosted and mobile solutions for companies of all sizes. Our latest product, PICS, includes workflow, case management, lead management, surveys, communication (SMS and email), call recordings, power dialing over VOIP, performance tracking, commission management, payment gateway, meeting scheduler and integration with lead generation platforms. It can be used for workflow management, direct marketing, debt collection, customer satisfaction surveys and more.

VHT Callback

VHT Callback

by Virtual Hold Technology

(3 reviews)

For contact centers with 10+ agents, VHT Callback shortens caller hold time. Less time on hold means fewer abandons & reduced caller frustration. This leads to better experiences, more favorable views of agents, & customers are more likely to become brand promoters, sharing their positive experience with others. VHT invented virtual queuing technology, holds numerous call center technology patents, and has proven to drive stronger NPS scores among several Fortune 1000 companies.

Ricochet

Ricochet

by Speed To Contact

(2 reviews)

Speed To Contact is an enterprise sales automation company and the makers of RICOCHET (The fastest internet lead dialer commercially available). RICOCHET is clean, efficient, and great for both inbound & outbound call centers looking to automate their workflow. The company specializes in developing custom dialing solutions as well as CRM integrations (Minimum of 5 Users). Sign up for a free demo in seconds and blast your conversion & retention rates into the sky.

CallBlitzer

CallBlitzer

by CallBlitzer

(2 reviews)

Increase your voters and campaign outreach with CallBlitzer's all-in-one campaign calling system. Our fully equipped platform comes with industry-leading auto dialer and voice broadcasting capabilities that will allow you to place more calls and connect with more potential voters than any other system in the market. Transfer pre-recorded calls to a live agent using our touch pad IVR selections and/or automate your campaigns to redial contacts that haven't been reached yet!

SpiceCSM

SpiceCSM

by SpiceCSM

(1 review)

SpiceCSM is the leading platform for creating a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and better leverage existing infrastructure. Combining a powerful integration platform, robust business rules and work-flow engines, intelligent robotic process automation, and a unified interface with dashboard and analytics, SpiceCSM allows organizations unparalleled capabilities to innovate and transform.

Solgari Cloud Communications

Solgari Cloud Communications

by Solgari

(1 review)

Solgari have developed the technology, network and partnerships to deliver the world's first integrated cloud business communications software solution. No boxes, no licenses, no software upgrades, no capital expenditure. All telephony, collaboration, contact centre, IVR, compliance, security & carrier services from one software vendor. In the cloud, fully integrated, stunning intelligence with massive cost saving.

Monet Live WFO

Monet Live WFO

by Monet Software

(1 review)

Monet Software is a global provider of workforce optimization software solutions for contact centers. Monets cloud-based solution, Monet WFO Live, is an affordable and easy-to-use call center optimization software solution, which includes workforce management, call recording, quality assurance and performance management. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.

Profile Watchdog

Profile Watchdog

by OpsTel Services

(1 review)

Profile Watchdog, an automated agent profile management solution, takes the guess work out of this process and reduces your cycle times from weeks to minutes. Key features include: - Centralized entry point with single profile data form submission - Closed loop processing with minimal human intervention - End user notification and audit trail reporting

InterDialog UCCS

InterDialog UCCS

by Teckinfo Solutions

(1 review)

InterDialog UCCS, Unified Contact Center Suite from Teckinfo is a highly reliable and robust call center solution for both inbound, outbound and blended contact centers.

OneContact CC

OneContact CC

by Collab

(1 review)

OneContact CC is a multimedia call center solution, IP-based, offering a complete and integrated communications management for voice, video, email, instant messaging and social networks (Facebook and Twitter). Its architecture - 100% SIP standard - meets the need for a contact center more flexible, scalable and profitable.Fully developed by Collab, this multimedia suite allows the existence of several contact centers connected in a distributed model.

Telax Contact Center

Telax Contact Center

by Telax

(1 review)

Our focus at Telax is to help Communications Service Providers (CSPs) get into the cloud contact center game by forming strategic partnerships that enhance a CSPs competitive profile. We seamlessly integrate with business products & services to make our contact center offering a true success for both our partners and their business customers. We provide training, knowledge, tools, resources and ongoing support. We dont make money unless our partners do - the true definition of a partnership!

Metaphor Contact Center

Metaphor Contact Center

by USAN

(1 review)

Metaphor Contact Center delivers remarkable omnichannel customer experiences across voice, email, text, social and web through a single, hosted software platform. The platform gives your agents the tools they need to have rewarding conversations with your customers across all channels. Experience increased First Contact Resolutions, decreased Average Handle Times, and increased customer satisfaction.

HODUCC

HODUCC

by Hodusoft

(1 review)

HoduCC is a FreeSWITCH based call center product which promises to offer contact center software solutions that are best suited to all the call centers. As a VoIP call center software provider, HoduSoft ensures that its FreeSWITCH based call center product offers intelligent, quick and secure contact center solutions. HoduCC has been therefore designed to ensure that user loyalty is built and customer expectations are exceeded.

Callcruncher Access Anywhere

Callcruncher Access Anywhere

by Callcruncher

(0 reviews)

Call management tool for employee monitoring, cost analysis, billable time, call stats, office management.

Multiplatform Call Center Suite

Multiplatform Call Center Suite

by Telecorp

(0 reviews)

Multiplatform Call Center Suite is a browser based reporting and real-time solution for call center management. Connect to your call center online, from anywhere. Compile real-time and historical performance data from multiple Avaya, Cisco and Nortel PBXs. Monitor real-time agent and skill set/queue activity. Assess performance with historical information. Make staffing decisions based on precise performance data. Wall Display Plus sends real-time info to flat screens.

Fluency

Fluency

by Homisco

(0 reviews)

Comprehensive call center software providing telephony and web-based communication for sales and service environments.

TeamMax Outbound

TeamMax Outbound

by Acarda

(0 reviews)

An outbound telemarketing call center. Check out our free trial.

Virtual Receptionist PBX

Virtual Receptionist PBX

by VoiceShot

(0 reviews)

A high quality, low cost virtual PBX office phone system. Greets callers. Routes calls. Unlimited extensions. Instant online setup. Try it now free.

NexxPhase

NexxPhase

by Nexxphase

(0 reviews)

Multichannel cloud-based virtual contact center solution with ACD, IVR functionality suited for at home agent model of employment.

Suite Answer Center

Suite Answer Center

by CTI Software

(0 reviews)

Call center solution with detailed management reports, call patching, customized text messaging.

Tentacle

Tentacle

by Netpro Technologies

(0 reviews)

Contact life cycle management tool for central and distributed call centers.

S2L by Phone

S2L by Phone

by S2L International

(0 reviews)

Lead Response S2L is a platform that facilitates swift seller/prospect connection and significantly increases conversion rates. Internet form leads are delivered to your reps anytime, anywhere, to any phone. If the rep doesn't reach the lead on the first call-back, no worries, Lead Response S2L offers an easy-to-use automated reminder system that prompts your team to follow-up. BENEFITS - Increased lead connections - Increased sales - Increased revenue

AheevaCCS

AheevaCCS

by Aheeva

(0 reviews)

The Aheeva software suite gathers all the features required for efficiently managing-contact centers: intelligent distribution of inbound and outbound calls, varied and high-performance dialing modes (predictive, progressive, preview), multilingual interface, unlimited number of detailed reports, unlimited number of routing scripts, quality control (remote and real-time listening), audio and video call recording, audio and video live monitoring, staff management.

KSS Call Manager

KSS Call Manager

by Kelmar Software Solutions

(0 reviews)

Call center application designed to monitor call activity, manage results, measure performance, and generate reports.

Phone Call Manager

Phone Call Manager

by Get On Fast

(0 reviews)

Virtual switchboard software with customised greetings, call queuing and distribution, and line identification features.

The Reporting Engine

The Reporting Engine

by eMetrix Systems

(0 reviews)

Database driven application for online call center reporting.

OptimumESP

OptimumESP

by The Chatfield Group

(0 reviews)

The ultimate hosted contact center solution built for enterprises both large and small. The OptimumESP platform handles online, offline, social, email, and other communications both inbound and outbound. Easily handles sales scripts, support scripts, routing, and the most complex market research needs. Manage your campaigns in multiple and mixed mode, telephone, web, email, etc. with a singular reporting dashboard per campaign. Robust campaign and agent management features.

SPLICE Dialog Suite

SPLICE Dialog Suite

by SPLICE Software

(0 reviews)

At SPLICE, we help our clients more actively engage with existing customers in order to achieve one or more of their desired business results. We make this possible through our Dialog Suite of Products and Services that allow you to create personalized communication strategies with human voice. SPLICE Data-Driven DialogsTM - have a superior conversation with your customers.

MicrobaseCTI

MicrobaseCTI

by Microbase

(0 reviews)

Call center software based on Asterisk PBX. Predictive dialing, IVR, call queuing, call recording, real-time monitoring.

Parlance Operator Assistant

Parlance Operator Assistant

by Parlance

(0 reviews)

Auto attendant software that helps your operators to handle a high volume of calls & provide a greater level of service for callers. The Parlance Operator Assistant is an auto attendant solution that uses natural language processing to enable spoken navigation of a voicemail network. Callers just answer a simple question and are quickly transferred to their chosen destination. Customers include Doctor's Hospital, Texas A&M, Sysco Eastern Maryland and many more.

LANtelligence

LANtelligence

by LANtelligence

(0 reviews)

Fully functional call center software offering telephony and cloud based services.

F2F Video Customer Care Management Solution

F2F Video Customer Care Management Solution

by Rank Consultancy

(0 reviews)

Transform traditional Audio based call Centers Make it easy for customers to request service in the way they prefer

VOIP Telephony Horizon

VOIP Telephony Horizon

by BDM Voice

(0 reviews)

VOIP technology is a flexible, cost effective, scalable and powerful way to operate your business telephony. BDM Voice's Horizon platform offers your business a state of the art system whilst typically offering you significant cost savings over the use of traditional telephony. With our Horizon VOIP solution you can choose to take advantage of FREE calls* or FREE Handsets, depending on what suits your business best.

Cloudphony

Cloudphony

by SandeshLIVE

(0 reviews)

Cloud based telephony solution with features such as call recording, CRM integration, and SMS notifications.

Tentacle

Tentacle

by Sunoray Solutions

(0 reviews)

Cloud based software and mobile app solutions for SMBs that they can implement and manage real-time. We help SMBs to Acquire, Service and Retain customers thereby significantly increasing their Sales, Profitability and ROI. Convenient usage on cell phones via our apps provide SMBs all benefits without the worry of upfront investments towards infrastructure, hardware or software.All this can be managed by client users through an easy-to-use interface on the cell phone or laptop.

Telexio

Telexio

by Telexio

(0 reviews)

Get local and toll-free numbers in seconds. Route and direct your calls with our call flow builder. Set greetings, smart routing, call recording, menus and forward by schedule. Know where your calls are coming from every time. Use Telexio to track your online and offline campaigns. Know your results in real time. Telexio lets you view instant reports by flows, numbers and calls as soon as they come in.

ReplyOne

ReplyOne

by Sematell

(0 reviews)

ReplyOne is a leading software intelligence for written customer communication where large volumes are involved. Exceptional response accuracy ensures companies achieve a high level of customer satisfaction in end customer trade, contributing measurably to maximizing cost effectiveness and competitive capacity. Inquiries are responded to with perfect precision across all customer contact channels either automated or partially automated.

OfficeSuite Call Center Services

OfficeSuite Call Center Services

by Broadview Networks

(0 reviews)

OfficeSuite Call Center Services deliver the call center features of PBX and standalone ACD systems without the expense of on-site equipment or additional IT support.

LinkScope QE

LinkScope QE

by Primas Group

(0 reviews)

Contact center enhancement solution for optimum customer experience with post-call surveys, media integrations, reports, and more.

ACD panel

ACD panel

by TeleBroad

(0 reviews)

Telebroad's ACD Panel provides your call center administrator with powerful management and supervision tools, allowing for real time handling of overflow and heavy volumes. Built-in algorithms facilitate efficient calls distribution while drag and drop functionality gives easy manual control when needed. Additional tools include detailed reports, call logs, and advanced management of queues and agents. Customized alerts always keep you informed about scenarios that require immediate attention.

Kore

Kore

by Kore

(0 reviews)

Kore is an enterprise software provider of an all-in-one Bots Platform (as-a-service) and cutting-edge smart technology for enterprises to build and deploy out-of-the-box or completely customized chatbots for their customers and workforce. Kore's Enterprise Messaging Platform is a secure, managed communication hub for your organization and your chatbots.

Pulsar

Pulsar

by Pulsar

(0 reviews)

90% of visitors of a website just leave it for various reasons. The widget encourages visitors to get advice from an expert right now. Service automates the flow of calls and requests from your website, leads analytics of calls and KPI of your employees via the built-in CRM.

Brekeke CCS

Brekeke CCS

by Brekeke Software

(0 reviews)

A collection of software for building a hosted call center/contact center system.

Dialermax.com

Dialermax.com

by Dialermax.com

(0 reviews)

Dialermax dials from all phones, computers and offers call recording, a lead management CRM, and more.

Evolve

Evolve

by Oak Systems International

(0 reviews)

Evolve is the next generation call reporting and management solution for formal and informal contact centres.

Desk.com

Desk.com

by Desk.com

(125 reviews)

Provide world class help desk support with Desk.com, the all-in-one customer support software for fast growing companies. Desk.com collects and organizes all of your customer conversations (Facebook, Twitter, Gmail, chat) into a prioritized actionable list, and gives your business simple tools to effectively respond to your customers. Take control of your customer support! Request a demo with one of our experts to learn more or sign up for a Free trial to get started.

Inbound Call Center

Inbound Call Center

by PanTerra Networks

(23 reviews)

Since 2001 PanTerra has been offering the industries most advanced features for inbound call centers. We are committed to continue to roll out new features as the technology changes, to guarantee your Inbound Call Center never becomes antiquated again. Join the thousands of customers who have moved their call center to the PanTerra Cloud. PanTerra offers an inbound call center solution with Real-Time Business Analytics Built-In, Advanced Queuing, Supervisory Modes and much more.

All-in-One Cloud Call Center

All-in-One Cloud Call Center

by Vocalcom

(18 reviews)

Vocalcom is one of the foremost players in cloud contact center software and sales acceleration technology. Loved by 550,000+ users for its innovative design and useful functionality, Vocalcom powers 3,600+ companies worldwide such as McDonald's, Disney, and ITV, who are using Vocalcom cloud customer contact technology to drive a more effective sales team, and deliver an effortless and highly personalized customer service experience. Every time, and regardless of the channel.

CallShaper

CallShaper

by CallShaper

(10 reviews)

Cloud Based Hosted Dialer solution featuring blended dialing; various outbound dialing algorithms including predictive; multiple lines per agent; full recording with QA features such as Whisper& Barge; Built-in Scorecards; Agents can be worldwide; Scripting on the fly; Real-time lead feed from websites; IVR; 3rd party transfers; Simplistic interfaces for Managers/Supervisors/Agents; Scheduled reporting and full data dumps; Possibly the best Support and Online Library. All this at NO EXTRA COSTS!

Avaya Aura Platform

Avaya Aura Platform

by Avaya

(5 reviews)

Unified communication and call center solution with call management capabilities; handles telephone, Internet, fax, email, etc.

Hosted Predictive Dialer

Hosted Predictive Dialer

by HostedTel

(5 reviews)

The #1 Hosted Dialer for small business just became Affordable! ~~~ Unlimited Calling to US48 & Canada, No Contracts, No Commitment and Your Price will Never Increase! Using a Predictive Dialer doesn't have to be expensive anymore. We've cut our prices - $139 Month UNLIMITED CALLING

Hosted Predictive Dialer

Hosted Predictive Dialer

by CloudSpace Technologies

(5 reviews)

A predictive dialer ensures that you are not going to miss a single lead that could be promising to your business. It uses a complicated algorithm to deduce meaningful results from a bulk of customer data. For a customer base that is spread across different countries, these deductions take care of the demography and time zone of every individual customer. The automatic outbound calls are made by the dialer at an appropriate time that makes the customers more likely to take the call.

Car Wars

Car Wars

by Call Box

(4 reviews)

Call tracking and analytics solution that helps sales and service teams identify missed opportunities and improve phone skills.

VCC Live

VCC Live

by VCC Live

(4 reviews)

Cloud based contact center software with management and operator features incorporated as well as data security and analytical reports.

Newfies-Dialer

Newfies-Dialer

by Star2Billing

(3 reviews)

An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation. Newfies-Dialer is used for marketing, market research, opinion polls and voting. It includes call billing for telcos who want to sell voice broadcasting as a service to their customers.

MiContact Center

MiContact Center

by Mitel Networks

(3 reviews)

Enterprise-grade, multichannel, and cloud-ready solution designed to power customer-centric organizations.

ZaiLab

ZaiLab

by Zailab

(3 reviews)

ZaiLab is a next-generation software company specializing in omnichannel contact center software based in the cloud. We create software for businesses of all sizes, particularly small to medium contact centers looking for a cost-effective way to personalize routing, improve client conversations and increase efficiency. Our software is quick and easy to set up and change. It routes and prioritizes interactions intelligently. You get instant access to support.

Auto Dialer

Auto Dialer

by Voicent Communications

(2 reviews)

A phone messaging solution for reaching thousands of people with personalized messages and response options you choose.

Genesis Dialer

Genesis Dialer

by Genesis Communications

(2 reviews)

Please call for a "live demonstration" to view from your computer. Genesis is a Web Hosted (SaaS) Predictive Dialing Call Center Solution Platform, you can select what modes you need, i.e. (Outbound, Inbound, Blended, and Preview). No operating software and no soft phone are downloaded on your computer, no local and long distance phone bills for outbound dialing. You have total control of the telemarketers from the Genesis Admin interface and your agents operate from their agent interface.

inConcert Allegro - Voice CC

inConcert Allegro - Voice CC

by inConcert

(2 reviews)

inConcert Allegro - Voice Contact Center is a VoIP software as an all-in-one platform, cloud-based or on-premise that helps your contact center, or call center to provide an excellent customer experience, whatever the channel through which they communicate.All of the platforms functional components have been developed by inConcert, including inbound and outbound voice, CTI, dialer, IVR, recording, quality, monitoring, reports, messaging, etc. Fully integrated with your business processes.

Restaurant Call Center

Restaurant Call Center

by ccdex technologies

(2 reviews)

Call2kitchen is a VoIP Call Center system designed to enable restaurant chains to enhance phone-in, takeout and delivery sales from a centralized location. Our product integrates with some of the most important POS Systems, like Oracle-Micros, NCR-Aloha, and PAR-Pixelpoint, placing the order directly to the kitchen, avoiding double entry.

C-Zentrix Contact Center

C-Zentrix Contact Center

by C-ZENTRIX

(2 reviews)

C-Zentrix is an end to end Customer Engagement solution wherein our call center solution is complimented with any CRM (Ticketing CRM & Lead Management System) to give a 360 customer engagement experience. We are recognized by Gartner, worlds leading IT research and advisory company as one of the leading products in Contact Center Infrastructure across the globe. In our recent run of achievements, C-Zentrix has been awarded as "Product of the year" for the year 2014.

ISC WFM

ISC WFM

by ISC Consultants

(1 review)

Proprietary adaptive forecasting, multi-media-ready, and real time management features. Available in ASP or installed.

XtR Desktop

XtR Desktop

by Intelligent Recording

(1 review)

The Xtension Recorder digital phone recorder is first to make quality monitoring and agent training a commodity product. It is plug and play technology that utilizes your existing technology infrastructure. It can be configured with distributed hardware and centralized storage or a centralized back office solution. GSM compression stores 168 hours of recorded calls on 1 Gb.

Call SWEET! Worx

Call SWEET! Worx

by DATEL Software Solutions

(1 review)

Supervisors can see every agent's phone activity without leaving their desks. This not only increases overall visibility, but also saves supervisors time and energy! The widgets display crisp, color-coded graphs that keep you up-to-date on key metrics so changes can be made quickly. Queue alarms can alert users by email, screen pop and audible alarm - choose one alert option or all three!

Zent.io

Zent.io

by Zent.io

(1 review)

Zent.io is a Omnichannel "All in One" Contact Center Software, Best Contact Center Value One Product, The Complete Package All-in-one Pricing - No charge for additional functionality Lowest Cost, Cloud-based Solution, 100% reported uptime last year No hardware or software to maintain Global scalability and redundancy Any Platform HTML5 Any CRM No matter how customized (Custom Integration) Any VoIP

Omni-Channel Contact Centre

Omni-Channel Contact Centre

by IFS | mplsystems

(1 review)

Award-winning providers of Contact Centre, Customer Service CRM and Field Service Management technology and experts in building solutions around complex business processes.

CallScripter Synergy

CallScripter Synergy

by CallScripter

(1 review)

A tool that offers the necessary features to Call Centers in order to help them meet their exact business requirements.

Noda Contact Center

Noda Contact Center

by Noda Interaction Platforms

(1 review)

Noda Contact Center is the companys own all-in-one IP solution. Today more than 350 contact centers exploit Nodas solution. From 2015 Noda Contact Center has been including in Gartner for Contact Center Infrastructure. All-IN-ONE. Inbound, Outbound, IVR, QM, Reporting, Agent Scripting, Recording, Soft Phone, Omni-Channel, WFM. High reliability. Guaranteed fault tolerance of 99,99% up to 5000 operators. Cost effective. Excellent price and performance.

Smiddle

Smiddle

by Smiddle

(1 review)

Smiddle is a software developer for Contact Centers (mainly add-ons for Cisco). Our products will provide you extended services and features to Cisco software. We have created a wide range of products for Contact Centers, which allow to achieve much higher effect from your customer collaboration solution like Smiddle Recording, Quality of Service, Campaign Manager, Agent Scripting, Smart Callback, Messenger Connector, Screen Capturing, CRM Connector and other.

Toll-Free Least Cost Routing

Toll-Free Least Cost Routing

by thinQ

(1 review)

thinQ has reinvented toll-free with their revolutionary cloud-based Toll-Free Least-Cost-Routing (LCR) platform. By automatically analyzing and optimizing call routing across 5 tier-1 carriers, call centers and enterprise companies can drastically reduce their inbound toll-free costs. Added features such as disaster recovery, route blocking, and time-of-day controls further enhance performanceall within a single intuitive platform.

CallTaker

CallTaker

by Synagen Systems

(1 review)

CallTaker is an affordable, sophisticated cloud based business management system that allows you to connect and service your business and customers more efficiently and easily than ever before. Log calls, create requests, assign tasks, run reports, dispatch technicians. All this and much more is possible with CallTaker. CalltTaker is the complete business tool you have been looking for.

ClientCallPlus

ClientCallPlus

by BRISA

(1 review)

BRISAs ClientCallPlus is an automated phone-based solution that allows small businesses to to free up time for important objectives.

Vozy

Vozy

by Vozy

(1 review)

Vozy allows your business to make, receive and manage all phone calls from anywhere. Potential customers from different parts of the world will be able to communicate with your company with just one click, giving you a higher probability of higher incomes. You can also Sync Vozy with the tools you already use from email to CRM to allow your agents to make data driven decisions and making productivity simpler than ever.

TouchPoint Agent for Microsoft Office 365

TouchPoint Agent for Microsoft Office 365

by Enghouse Interactive

(1 review)

TouchPoint Agent is a rich, server-less call center solution for Microsoft Office 365 and Skype for Business Online that provides CRM integration/screen pop, call recording, directory searching, call categorization and control, graphical reporting and real-time dashboards. TPA uses Skype for Business Online for routing, and is the only server-less application that can evolve interaction capabilities without complex and costly integrations, training and support.

Jacada Workspace Agent Desktop

Jacada Workspace Agent Desktop

by Jacada

(0 reviews)

Jacada Workspace Agent Desktop is a customer service solution that provides the call center agent with a simplified desktop display for fast and easy access to all relevant customer information. The solution was built to provide an improved customer service experience by streamlining the agents interactions with a large number of systems.

DC Contact Center

DC Contact Center

by DialConnection

(0 reviews)

Advanced and innovative solutions for inbound/outbound call management.

DialResults C3

DialResults C3

by DialResults

(0 reviews)

Powerful, affordable solution for managing a growing contact center, enhancing customers' experience and improving agent productivity. Some of our key features include: - Real Time Statistics and Reports - Live Monitoring and Coaching of Agents - Agent Scripting, Data Pop and CRM Integration Available - Blended Inbound/Outbound ACD, Queuing and IVR Capability - Agents and Supervisors can work from anywhere in the world - Custom Call Outcomes with Advanced Callback Management

Engage WFO

Engage WFO

by TelStrat

(0 reviews)

Provides everything necessary to effectively measure and analyze agent performance over time. Simple administrative controls allow the department supervisor to customize and delegate the evaluation process to suit their preferences and environment, including specifying who can create a scoring form, who can score calls, and who can generate reports.

Q-Suite

Q-Suite

by Indosoft

(0 reviews)

Q-Suite is a robust, feature-rich and scalable multi-tenant contact center software suite for Asterisk that delivers an extremely powerful and compelling next generation IP enabled contact center platform at considerable cost savings. With its fault tolerant Call Survival Architecture and High Availability Redundancy setup, Q-Suite offers a compelling option for mission critical applications wanting to move to Asterisk.

Voice2Phone Outbound Calling

Voice2Phone Outbound Calling

by Voice2phone Software

(0 reviews)

Auto-dialing software for broadcasting voice messages by phone. Provides personalized messages, redialing, and call recording features.

Phone Manager

Phone Manager

by Xarios

(0 reviews)

A computer telephony integration solution that links with your CRM system and provides status visibility and call control.

Novanet (C3)

Novanet (C3)

by Novanet

(0 reviews)

Novanet (C3) - Cloud Contact Center - Transforms the way modern contact centers deal with internal and external customers. Its WebRTC Client Agent integrates every function in one place. The customer does not need any third-party software, just a Chrome Extension. The flat design offers a refreshing change from the unflattering traditional UIs. The Self-Care Login gives the manager a bird's eye of all his operations while reclining in his chair.

Call-Pro

Call-Pro

by Call-Pro

(0 reviews)

Virtual call center with features such as CRM, VOIP, invoicing, and databases.

Contact Centre - Cloud Dialler

Contact Centre - Cloud Dialler

by Blue Telecoms

(0 reviews)

Our hosted intuitive predictive dialler will help your agents to focus on talking with clients while delivering exceptional quality.

Flexydial

Flexydial

by Buzzworks Business Services

(0 reviews)

Automated dialer with call recording functionality for contact centers.

Imagicle

Imagicle

by Imagicle

(0 reviews)

The right solution for monitoring and analysing telephone traffic for Cisco.

Supervisor Assist

Supervisor Assist

by CafeX

(0 reviews)

Software that makes it simple for companies to transform online customer engagement and mobile workforce collaboration.

Steam

Steam

by Codelogic

(0 reviews)

Call center solution to simplify all your communications with consumers and prospects.

SalesDialers.com

SalesDialers.com

by SalesDialers.com

(0 reviews)

Sales engine technology capable of dialing 400 calls per hour.

PRO-T-S

PRO-T-S

by Marketing Systems Group

(0 reviews)

Predictive dialer for the research industry that supports remote interviewers, audio recording, VoIP support, inbound/outbound, CATI.

NobelBiz Cloud Contact Center

NobelBiz Cloud Contact Center

by nobelbiz

(0 reviews)

Our Intelligence-Driven Cloud Contact Center includes all the tools you need, and it is driven by the industry's most advanced reporting and analytics engine which brings big-data enterprise analytics capabilities to the contact center. Utilizing our own VitalSigns, your contact center can aggregate, analyze and report on data from ANY data source across the contact center or enterprise. This includes ACD, IVR, call recording, CRM, ERP, financial, inventory, support ticket data and more.

Omni-Channel Self-Service

Omni-Channel Self-Service

by Verascape

(0 reviews)

Verascape's ACE Platform provides contact centers with a suite of integrated self-service applications across ALL customer communication channels. Our conversational speech and chatbot solutions include: Customer Service Payments Intelligent Call Routing Order Processing Outbound Notifications Virtual Digital Assistant ACE is powered by Artificial Intelligence, Real-Time Data Integration, Natural Language Processing, Machine Learning, and Advanced Analytics.

JustGoCloud

JustGoCloud

by GoAutoDial

(0 reviews)

A full-service call center solution with a real-time dashboard, reporting & analytics, with manual, progressive and predictive dialing.

telerion

telerion

by telerion.com

(0 reviews)

telerion is an integrated multi- and omnichannel service platform that serves as a base for the implementation of end-to-end and end-to-multi-end scenarios. telerion can operate as a cloud-based solution or as a hybrid solution.

Next Best Activity

Next Best Activity

by Next Best Activity

(0 reviews)

Uses a real-time diagnostic engine to inform call center sales representatives about which offers to make for which customer.

NuVoxx Cloud Contact Centre

NuVoxx Cloud Contact Centre

by NuVoxx

(0 reviews)

Outbound and inbound call center solution that offers call recording, queue callback, real-time reporting, customer surveys, and more.

VortalSoft VCC

VortalSoft VCC

by Vortalsoft

(0 reviews)

Hosted call center solution that allows you to interact with customers using intelligent call routing and blending functionality.

Intelligent Call Routing

Intelligent Call Routing

by XO Communications

(0 reviews)

Network-based ICR system that helps route calls to specific locations based on data supplied by network or callers.

dashlet.net

dashlet.net

by Dashlet.net

(0 reviews)

A set of powerful real-time dashboards and real-time notifications for Asterisk call center management.

Freshcaller

Freshcaller

by Freshworks

(0 reviews)

Freshcaller is a cloud PBX system using which you can purchase local and toll-free phone numbers in 40+ countries. It lets your team engage in contextual conversations with your callers. Freshcaller is the ideal call center for startups and small teams. With Freshcaller businesses can choose to record all their phone conversations and allow supervisors to listen and speak to customers real-time.

CC-ONE

CC-ONE

by BroadSoft

(0 reviews)

Contact center solutions with 360 customer journey analytics, predictive analytics-based routing, and performance analytics.

Nexidia Analytics

Nexidia Analytics

by Nexidia

(0 reviews)

Phonetic speech analytics, performance management, drag and drop interface, root cause analysis for multichannel contact centers.

BSI Contact Center

BSI Contact Center

by BSI Business Systems Integration AG

(0 reviews)

Satisfied customers, productive agents: With BSI Contact Center, the multichannel software, you can turn any call center into a true customer contact center. Our contact center platform is a multichannel and client-capable all-in-one CRM system that guides agents through processes and supports cross-selling and upselling. In this way you turn your old cost center into a modern profit center.

Syteg SSP

Syteg SSP

by Syteg

(0 reviews)

A call center software which can be easily activated and without any hidden fees.

babelforce

babelforce

by babelforce

(0 reviews)

babelforce is used to create and manage customer interactions on the phone that integrate with other systems: customer care, support, debt collection, retention, reactivation, sales. You can create almost any integrated business process where calls and communications meet other tools. With babelforce you forget technical contraints and leave silos behind. Instead a non-developer who is close to the process can create whatever flow is needed and change it any time.

Parakeet

Parakeet

by Parakeet Communications

(0 reviews)

Complete software phone system designed for customer service, customer success, and sales teams to get up and running quickly with no required hardware. Parakeet integrates with your existing CRMs, help desks, and other apps to identify incoming callers and synchronize your call activity in real time.

StataPile

StataPile

by StataPile

(0 reviews)

StataPile is an artificial intelligence platform that automates quality assurance and scores every call with a higher than 92% accuracy rate. Drive sales and service by analyzing all customer interactions.

CallWise

CallWise

by CallWise

(0 reviews)

CallWise triggers a phone call between your sales reps and prospects, while they're showing interest, are likely available.

Coztel

Coztel

by Coztel

(0 reviews)

Coztel.com is the worlds leading cloud based call center software company for every size of business. Its one of the perfect solution for Inbound, Outbound and Blended type of call centers. Increase you agent effectiveness on the Phone, Chat, Email, Mobile and Social. Integrated with Zendesk, Salesforce, Vtiger, Insightly, Sugar CRM, Teamsuport, Pipedrive and Zoho. Our customer support is available for you 24/7/365/.

Kloudtalk

Kloudtalk

by Kloudtalk

(0 reviews)

Let customers make free calls from your website, mobile apps and CRMs, all in single platform

Contact Center Solution

Contact Center Solution

by ITECHDOMAIN.COM

(0 reviews)

A Dubai-based call center solution with features for queue management, call distributor, IVR, call accounting, and more.

Fidelity Telemarketing

Fidelity Telemarketing

by Jusan

(0 reviews)

Telemarketing solution that offers a variety of dialers as well as campaign tracking and metrics reporting.

vInteract

vInteract

by Voxai Solutions

(0 reviews)

Private cloud contact center solution that includes advanced self service, analytics, and workforce management.

PrimeVoiX

PrimeVoiX

by PrimeVoiX

(0 reviews)

PrimeVoiX is a cloud based, pay as you go, Contact Center Solution for all company sizes. It's very reliable and feature-rich. A quick signup process allows you to test at no cost, so you can start running your campaigns within minutes.

Balto

Balto

by Balto Software

(0 reviews)

Balto integrates with your reps phone systems to automatically interpret dialogue between the rep the buyer. With Balto, feedback is instantaneous, delivered the moment it helps reps most. Balto helps reps handle objections, recognize pain signals, qualify the buyer, balance talk time between the rep and the buyer, and more. Now, a managers feedback doesnt come after a call has been lost, but before a call finishes, allowing the rep to fix his or her mistakes before they happen.

Cloud IP PBX

Cloud IP PBX

by First Communications

(0 reviews)

First Communications offers a fully managed and simplified alternative to a traditional PBX with our Hosted IP PBX solutions. Focusing on lowering your operating costs, adding flexibility and mobility to your business, our Solutions Engineers work hand and hand to define your business needs. As the need for mobility continues to increase, supporting our customers with the tools like Find Me/Follow Me to achieve the level of flexibility needed.

Facelet

Facelet

by Georgesoft

(0 reviews)

iPad app managed by web-based admin panel that helps businesses communicate with their customers.

Contact Center Solution

Contact Center Solution

by VoIPTechSolutions

(0 reviews)

Contact center software solution that allows you to use VoIP to handle all calls that come in.

Contact Cubed

Contact Cubed

by Contact Cubed

(0 reviews)

Call center software to help you manage not only your customer service needs but also the quality and compliance metrics you establish

ZIWO

ZIWO

by ASWAT Telecom & Media

(0 reviews)

Cloud contact center software with 200+ API and web services for easy integration with any CRM.

OMQ plug-in

OMQ plug-in

by OMQ

(0 reviews)

Halve the service effort with AI. Faster service employees. Not every question can or has to be directly answered on the website. With OMQ plug-in your service employees receive a tool, which helps them to answer requests faster. Simply select the request of your customer, click on the suitable answer and send.

Qfiniti

Qfiniti

by OpenText CEM

(0 reviews)

call center and workforce optimization software

i800

i800

by i800

(0 reviews)

Integrates telephony, chat and file share and allows customers to contact you via any of these channels for product queries.

Arbeit Click

Arbeit Click

by Arbeit Software

(0 reviews)

Arbeit Click adds human intervention to every call only where necessary, thus wholly avoiding a designation as an ATDS, while keeping a continuous flow of calls and information. Adding a human element to detecting and leaving voicemails allows greater than 100% human efficiency (more time left as calls than time on the clock). With amazing features such as live agent monitoring, regional called id, and software integrations, collectors are turning to Click for their TCPA compliance solution.